1. THESE TERMS AND CONDITIONS
1.1 These terms and conditions (our “General Terms”) apply to all competitions run by PhamrmaCare (Europe) Limited (the “Competitions”). Each Competition also has its own specific terms and conditions such as the details of how to enter, what the opening/closing dates are and what sort of prize you may win (the “Specific Terms.”) If the Specific Terms conflict with these General Terms, the Specific Terms will take precedence.
1.2 We may change these General Terms at any time. You should check our website regularly for any changes which will apply from the date that they are uploaded.
1.3 By entering any Competition you agree that you are legally bound by these General Terms and any applicable Specific Terms.
2. IDENTITY OF THE PROMOTER OF THE COMPETITION
2.1 Unless any Specific Terms tell you otherwise, the promoter of each Competition is PharmaCare (Europe) Limited. If the Promoter is a third party the terms “we” and “us” in these General Terms shall refer to both PharmaCare (Europe) Limited and the third-party promoter.
2.2 PharmaCare (Europe) Limited is a company registered in England and Wales with company number 06408300. Our registered office is at The Old Rectory Church Street, Weybridge, Surrey, KT13 8DE. If you have any concerns in relation to any of our Competitions – please visit our Contact Us page and set out clearly the name of the Competition and your concern.
3. WHEN THESE TERMS AND CONDITIONS APPLY
3.1 These terms & conditions apply to all competitions promoted by us via any media or platform. In most instances we run our competitions online but the specific terms and conditions for each competition or prize draw will set out the media and platforms(s) through which it is run.
3.2 By taking part in any of our competitions you accept and agree to these terms & conditions (and all specific terms and conditions for that competition, therefore it is important you review them and are happy with them before you enter.
3.3 The terms & conditions apply to each competition are the ones that were live on the opening date for entries for that competition. We will not amend the terms & conditions for specific competitions after the opening date.
4. ELIGIBILITY RULES FOR OUR COMPETITIONS
4.1 You must be a resident of the United Kingdom and aged 18 or over (at the time of entry) to enter our competitions.
4.2 PharmaCare (Europe) Limited and their immediate families may not enter any Competition: neither may the employees of any third-party prize providers or their immediate families. Any entries from anyone in these categories will not count.
4.3 If we need to check the eligibility of anyone entering our competition you agree to provide us with whatever reasonable information; we request and let us carry out checks we consider necessary. If we aren’t able to reasonably verify you are eligible to enter, your entry will not count, and you won’t be able to win the prize.
5. HOW TO ENTER
5.1 The specific terms and conditions for each competition will let you know the opening and closing date for entries.
5.2 Entries that are submitted before the opening time and after the closing time will not be entered in the Competition. If there is a charge to enter the competition, you may still be charged.
5.3 In all competitions you must answer our questions or complete our task and submit the information as set out in the specific terms and conditions.
5.4 You will need to provide your full name, telephone number, address, and/or your email address so that we can contact you if you win. Once you’ve entered the competition, your contact information cannot be changed.
5.5 If there is a charge to enter the competition, this will be clearly set out in its specific terms and conditions. If there is a charge, please make sure you’ve got the bill payer’s permission before entering.
5.6 In all Competitions, we reserve the right to reject any entries that are inaudible, incomplete, incomprehensible, damaged, or otherwise deficient. We also reserve the right to reject entries that are unlawful or which we consider to be otherwise harmful to the goodwill and reputation of our brand or the brand of the Competition Promoter that is running the Competition in question. We accept no responsibility for any late, lost, or misdirected entries including but not limited to postal items or emails not received due to technical disruptions, network congestion or any other reason. Proof of posting of any postal entry will not be proof of our receipt of that entry.
5.7 Names: Entrants must enter Competitions using their legal names. We reserve the right to disqualify any entrant who uses multiple names and to require them to return any prize they may have won.
5.8 Multiple Entries. Unless otherwise permitted pursuant to any Specific Terms, no person may enter any Competition more than once and persons may not enter or participate as part of a syndicate or on behalf of any other person, syndicate, group, society, or company.
5.9 Where an entrant or prize-winner has been found to be in breach of any of the terms and conditions of a Competition and in particular where a person is in breach of the entry restrictions set out in rules 5.7 to 5.8 above, we may enforce our right to disqualify that person and require the return or reimbursement to us of any prize even where a prize has been awarded and/or actually provided to the entrant or prize-winner in question.
5.10 No fees shall be payable to any entrant in relation to their entry in any Competition.
6. ENTRY RESTRICTIONS
6.1 If you send your entry through an agent, third-party or on behalf of someone else, it won’t count.
6.2 You can only enter the competition once unless the specific terms and conditions say otherwise. We will only count the first entry received; all other entries won’t count.
6.3 Entries that are (i) incomplete; (ii) (in our reasonable opinion) offensive or breach of law or rights of another individual; (iii) not received by us at all or between the opening date and closing date (for whatever reason); or (iv) not possible for us to reasonably obtain the information we need to confirm all of requirements of the competition are met will not count.
7. WHAT YOU CAN WIN
7.1 The prize is as set out in the specific terms and conditions for each competition or prize draw. Unless they say otherwise each entrant can win a maximum of one prize per competition.
8. PRIZE RESTRICTIONS
8.1 Each prize is subject to availability, the terms and conditions of any prize provider (their agents, the venue and/or manufacturer if applicable), any laws or regulations that apply to the prize, us being able to contact you to confirm you are a winner and you follow any instructions or requirements in relation to receiving or taking up the prize.
8.2 If there are instructions or requirements in relation to receiving or taking up the prize (such as timeframes for responses, information requires from us, signing any waiver, release or consent), these will be set out in the specific terms and conditions and you (and anyone receiving or taking up the prize with you) must comply with them or you will forfeit your prize. We won’t be liable to you or anyone else if you or they don’t comply with these instructions or requirements.
8.3 The prize excludes all other costs and arrangements not set out in the specific terms and conditions. Any charges or expenses not covered by the prize shall be yours to fund. We won’t be liable for any such charges or expenses, nor will we make any reimbursement or refunds in relation to them.
8.4 There is no cash equivalent or alternative prize to the one set out in the specific terms and conditions and we will not consider any request for one. Prizes cannot be transferred or exchanged.
8.5 If you don’t take up all or part of a prize, we can ask you to confirm this in writing and retain or dispose of the prize (or part of it, as the case may be).
9. HOW WE CHOOSE A WINNER
9.1 The specific terms and conditions will say whether a winner is randomly selected or not.
9.2 Where they are, the draw will take place within a week of the competition closing date, unless the specific terms and conditions say otherwise, and the winner will be the first entry drawn from all valid and complete entries.
9.3 Where the winner is not randomly selected the specific terms and conditions will set out how the winner will be selected.
10. HOW WE CONTACT THE WINNER
10.1 All prize-winners will be notified that they have won a prize within twenty-eight (28) days of the closing date of the competition by telephone, in writing or via the method specified in the competition specific terms.
10.2 Physical prizes will be sent to the prize-winners to an address within the UK and Eire only within 30 days of the Competition closing date via the UK mail service, unless otherwise stated. We will not be liable for any prizes which are lost, delayed, or damaged in the post for reasons beyond our control.
11. WHY YOU MIGHT NOT GET YOUR PRIZE
11.1 If you fail to comply with these terms and conditions, the specific terms, and conditions for the competition, are disqualified from the competition or we aren’t able to contact you, you will forfeit your prize.
11.2 If you forfeit your prize, we shall be free, at our options, to select a new winner, retain the prize or dispose of the prize. We won’t be liable to you, in any way, if you forfeit your prize.
12. HOW YOU MAY BE DISQUALIFIED
12.1 We are committed to ensuring our competitions are fair and decent and we work with partners to prevent abuse of our systems to manipulate our competition and enhance your chances of winning.
12.2 We, therefore, have the right to disqualify you and not count any entries you make if we have reasonable grounds to suspect you’ve done something to manipulate our competition or your chances of winning it or, in any other way, breached these terms & conditions or the specific terms and conditions for that competition. Manipulation of chance of winning our competition draws includes submitting multiple entries with different details.
13.3 If we disqualify you from one competition, your entries for that competition will not count, you will not be able to win that prize we will have the right not to count any entries you make to any subsequent competition we run.
13. ISSUES
13.1 If there’s any issue, such as a fault or mistake or dispute as to any element of a competition, our decision is final.
13.2 We can’t promise our competition will be free from errors or omission, nor that availability won’t be interrupted or impeded. There may be times we have to suspend the competition due to a technical or operation problem or event outside of our control.
13.3 We don’t accept any liability for such issue, error, omission, interruption, impediment or suspension or for loss or damage you or anyone may suffer in connection with our competition for any death or personal injury caused by our negligence (or that of our supplier), any fraud and any liability which cannot legally be excluded or limited.
13.4 Your statutory rights as a consumer are not affected or restricted by anything in these terms & conditions. If you need any information on your statutory rights, you should contact your local Trading Standards Office or Citizens Advice Bureau.
14. EVENTS OUTSIDE OF OUR CONTROL
14.1 If an event outside of our control affects our competition (such as an act of God, natural disaster, epidemic, or government restriction) we have the right to take whatever action we consider necessary in respect of the competition. This may include suspending or cancelling the competition. We shall not be liable to you or anyone for any action we take if this is the case.
14.2 The list of examples of events outside of our control in this section is for illustration purposed only; this section applies to all events outside of our control that affect our competition.
15. WHAT IF YOU CAUSE US LOSS
15.1 If you cause us loss or damage from your participation in our competition (such as if we receive a claim from someone in relation to your participation, breach of laws or regulations or breach of these terms and conditions or the specific terms and conditions) you agree to reimburse us for that if we ask you to do so.
16. PERSONAL INFORMATION
16.1 When you enter our competition, we collect personal data from you and you agree to us using your personal data as set out in these terms & conditions, the specific terms & conditions, and our privacy policy.
16.2 Principally we (and anyone connected with the competition) will use your personal data to run the competition, including to contact you as contemplated in these terms & conditions and the specific terms and conditions.
16.3 Generally we will only send marketing emails if you tell us you want to receive them. If you interact with us by email as part of a competition, we will take that as your consent to receive marketing communications from us via email for similar products and services. To avoid this please follow details at the bottom of any email we send you to unsubscribe.
16.4 Further details on how we use your personal data are set out in our privacy policy which can be found here.
17. TERMINATION OF COMPETITION
17.1 We may vary the terms of, or terminate, a Competition at any time at its absolute discretion without liability to any contestant or other person. We will not award any prize if the Competition is terminated.
18. DECISIONS FINAL
18.1 All our decisions relating to any Competition and/or redemption of the prizes are final. No discussions or correspondence with entrants or any other person will be entered into.
18.2 Tiebreakers, disputes, conflicts, questions, or concerns will be managed by us and, if required by law, by an independent adjudicator
19. LEGAL
19.1 By entering into our competition you are agreeing to these terms & conditions and the specific terms and conditions, and you are giving up any rights you have under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to withdraw or cancel your “purchase”. This list because the performance of delivery of the competition to you starts immediately from receipt of entry.
19.2 Your entry into any competition does not create any commercial relationship between us and you are not, in any capacity, our agent.
19.3 These terms & conditions and any specific terms and conditions are available in the English language only and exclusively governed by the laws of England.
19.4 If you have an issue arising from your participation in a competition that we don not satisfactorily resolve with you, or if we have any issue with you, all disputes relating to the competition and these terms and conditions or the specific terms and conditions shall ultimately be resolves by the English courts.
WHEN THESE TERMS & CONDITIONS CAN BE CHANGED
We can change these Terms & Conditions at any point by publishing a new set on our website (www.pharmacareeurope.com). As we said above, we won’t amend the Terms & Conditions for specific competition the opening date so the Terms & Conditions that were live on the opening date are the ones that apply to that competition.
We may change these General Terms at any time. You should check our website regularly for any changes which will apply from the date that they are uploaded.
This latest version of the Terms & Conditions went live in July 2025.